A better way to connect.

St.LukesHealth have won many accolades for their customer centric products and service, but their sign up forms and system were complex, cumbersome and causing data inaccuracies. 

Their online system was forcing many of their Customer Care Team to sign new customers up using older paper based forms. We looked at their exisiting system and paper forms in order to develop a completely integrated system that not only provided better efficiency for St.LukesHealth, but also gave their customers a simpler and better experience when signing up.

St Lukes Screen 1
St Lukes Screen 2
St Lukes Screen 3

A perfect fit for purpose.

We designed a solution for both the St.LukesHealth team and their customers alike through simple to use and streamlined web forms. Easier for the staff to use and so simple customers could easily fill them out themselves online, they weren’t just simpler, they were also more secure, accurate and allowed for an almost instantaneous sign up process that integrated with all of St.LukesHealth exisiting backend IT systems.

Rolling this same solution into an app allowed St.LukesHealth on road team the same flexibility and simplicity whether online or not. The secure mobile app allows St.LukesHealth road team to sign up new members and identify potential leads, as well as the ability to assign each sign up, or partial sign up back to the sales person or reassign them to other members of the St.LukesHealth team.

Evolving a easier way.

Even though St.LukesHealth new sign up system is a success in simplicity and integration, we are always looking for new ways to make it even better for both staff and customers. By taking feedback to evolve and fine-tune the system we’re confident St.LukesHealth customer base will continue to be happier and grow. 

 

 

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